TERMS OF USE FOR PUZZLE HAVEN

Last updated: 18 August 2026

These Terms of Use apply when you download, install, or use Puzzle Haven.

By using Puzzle Haven, you agree to these terms. If you do not agree to the terms, you should not use the Game.

1. About Puzzle Haven

Puzzle Haven is a mobile game developed and provided by WeNova KB (“WeNova”).

In these Terms:

"Puzzle Haven" or "The Game" for the game and associated online services,
"we", "us" or "our" for WeNova,
"Player" or "you" refers to the person using the Game.

Puzzle Haven includes various game modes, levels, virtual rewards, leaderboards, cloud saving, ads, and optional in-app purchases.

Information about how personal data and other information are processed is available in our Privacy Policy.

2. Player Account and Use

Puzzle Haven uses Unity Authentication to create and manage a player account.

A player account can be created automatically without you needing to provide an email address or password.

On compatible Apple devices, the player account can be linked to Apple Game Center to enable the restoration of eligible cloud-saved progress, among other features.

If an anonymous player account is not linked to an external identity provider, the ability to restore the account or its progress after uninstalling or changing devices may be limited.

You are responsible for using the Game on your device and for not attempting to gain unauthorized access to other players' accounts or data.

3. Display Names, Profiles and Leaderboards

Puzzle Haven allows you to choose a display name and avatar.

Display names can be shown to other players in leaderboards, for example.

You cannot use a display name such as:

is illegal,
is threatening, harassing, or discriminatory,
pretends to belong to another person or organization,
violate someone else's rights,
contains contact information or sensitive personal data,
otherwise unsuitable for the game's environment.

We may remove, hide, or request a change to a display name that violates these Terms.

If you see a display name that you believe violates these terms, you can report it to support@wenovastudio.se. Please provide the display name and, if available, the Player ID for the report. We will review the report and may take appropriate action, such as removing or changing a display name or restricting an account in cases of serious or repeated abuse.

Puzzle Haven may feature leaderboards where players' scores and rankings are compared.

We may restore, correct, or remove leaderboard results if necessary to operate the Game, conduct scheduled ranking periods, or address cheating, technical issues, or abuse.

4. Game Progress and Cloud Saving

Puzzle Haven may save some game data locally on your device and some data via Unity Cloud Save.

This can include, for example:

completed levels,
points and records,
virtual coins,
Boosters and power-ups,
avatar,
daily rewards,
guidance status,
other progress and attitudes.

We strive to ensure that game progress is saved correctly, but we cannot guarantee that locally or cloud-saved data will never be lost, for example due to technical issues, errors with external services, uninstallation, or problems with account linking.

If the Game is used anonymously without linking to a recoverable identity, some progress may be lost if the Game is uninstalled or the device is changed.

5. Virtual Items and In-App Purchases

5.1 Virtual Coins, Boosters and Other Digital Items

Puzzle Haven may contain virtual items and resources, such as:

virtual coins,
boosters,
power-ups,
clues,
rewards,
other digital items or benefits.

Virtual objects:

has no cash value,
cannot be redeemed for cash,
are intended for use only within Puzzle Haven.
cannot be transferred or sold between players unless we explicitly provide such functionality.

Virtual items can be obtained through gameplay, rewards, advertisements, or purchases within the app, depending on the specific feature.

We may adjust how future virtual items, rewards, or game economies function when permitted by applicable law.

Already made purchases are not affected in violation of mandatory consumer legislation.

5.2 In-App Purchases

Puzzle Haven may offer optional in-app purchases, such as virtual items, packages, or features that remove certain ads.

If you are under 18 years old, you may only make purchases with the permission of your parent or guardian and if the purchase is permitted by the rules of the platform and the country or region where you are using the Game.

Price and content are displayed before a purchase is made.

Purchases are processed through the digital store used on your device, such as the Apple App Store or Google Play.

WeNova will not have access to your full payment card or bank details.

Purchases are subject to the terms and payment rules applicable to the current platform.

Some non-consumable purchases may be eligible for a refund through the platform where the purchase was originally made.

Consumable virtual items or resources cannot usually be restored in the same way after they have been used, unless otherwise provided for by the platform's rules or applicable law.

Refunds, cancellations, and returns are handled in accordance with applicable consumer laws and the rules of the Apple App Store or Google Play.

Nothing in these terms and conditions limits your rights under mandatory consumer legislation.

6. Advertising and Rewarded Ads

Puzzle Haven may display advertisements through external advertising providers.

The game may contain:

mandatory sidebar ads,
optional rewarded ads.

When the player chooses to watch an ad themselves in exchange for the reward specified in the Game, a rewarded ad will appear.

If the Game offers and you purchase a feature that removes ads, the mandatory ads will be removed in accordance with the terms specified for the purchased product.

Optional rewarded ads may still be available, as the player has the option to use them or not.

The availability of ads and rewards may vary depending on factors such as region, technical availability, and ad provider.

Information about personal data, advertising identifiers, and privacy settings can be found in our Privacy Policy.

7. Availability and Changes to the Game

We strive to ensure Puzzle Haven operates smoothly and remains accessible, but we cannot guarantee that the Game or all online features will always be available without interruption.

Temporary disruptions may, for example, be caused by:

maintenance,
updates,
technical issues,
internet connection,
errors with external service providers,
platform changes,
security measures.

We can develop and change Puzzle Haven by, for example:

add new levels or game modes,
change balance and difficulty level,
adjust rewards,
change the game economy,
add, modify, or remove features.

Changes can be made if there is a valid reason, for example, to:

improve security, stability, or performance,
correct errors or prevent cheating and abuse,
adapt the game to new operating systems, devices, store requirements, or technical standards,
Comply with laws, regulations, or platform rules,
adapt the game when an external service provider changes or terminates a service on which Puzzle Haven relies,
improve, balance, or further develop the game's content and features.

A change to a paid digital service should not result in any additional cost solely due to the change, unless you explicitly choose to purchase a new product or service.

If a change affects your access to or use of a paid digital service more than insignificantly and negatively, we will inform you in advance in a clear manner when required by law. This information may be provided in the Game, on our website, or through the platform on which the Game is distributed.

In such situations, you have the rights that follow from mandatory consumer legislation, which depending on the circumstances may include the right to terminate the contract, receive price reductions, or get a refund.

7.1 Discontinuation of the Game or Online Services

We may decide to terminate Puzzle Haven or an online service for a valid reason, such as long-term technical or commercial unsustainability, security risks, legal obligations, or the cessation of a necessary third-party service.

If a shutdown significantly impacts a paid digital service, we will notify users in reasonable advance whenever possible and as required by law. Any rights to continued access, price reductions, termination, or refunds will not be affected by these terms and conditions and will be governed by applicable consumer law and the rules of the Apple App Store or Google Play.

8. Third-Party Services

Puzzle Haven uses external services for some functions.

This may include, among other things:

Unity Technologies for game engine, authentication, Cloud Save, leaderboards, and Cloud Code.
Apple for the App Store, StoreKit, and Game Center,
Google for AdMob, privacy choices, and, where applicable, Google Play.

Access to certain features may therefore depend on external service providers that WeNova does not fully control.

More information about how these services process information is available in our Privacy Policy.

9. Prohibited Use and Cheating

You must not use Puzzle Haven in a way that harms the Game, other players, or our services.

You are not allowed to do the following, among other things:

using cheats, exploits, bots, or automated tools,
manipulate points, leaderboards, virtual balances, or rewards,
manipulate purchase or ad rewards,
attempt to bypass security features,
attempt to gain unauthorized access to our systems or those of our suppliers,
interfere with the game's servers or online features,
exploit technical flaws in a way that gives an unfair advantage,
sell or transfer player accounts or virtual items unless expressly permitted,
use the Game for illegal purposes.

If you find a technical error or exploit, please report it to us instead of intentionally exploiting it.

10. Suspension and Deletion of Player Accounts

We may limit, restore, or disable a player account if we have reasonable cause to suspect:

cheating,
manipulation of scores or rankings,
fraud,
abuse of purchase or reward systems,
security issues,
serious or repeated violations of these terms,
illegal use.

When appropriate, we consider the nature and extent of the violation before limiting or closing an account.

You can request the deletion of your Puzzle Haven account and associated cloud data yourself by:

Settings → Delete Account & Cloud Data

Account deletion and the processing of personal data are described in more detail in our Privacy Policy.

Deleting your Puzzle Haven account does not delete your Apple, Game Center, or Google account, nor does it automatically delete the platforms' own purchase history.

11. Intellectual Property Rights

Puzzle Haven and its content are owned by WeNova or its licensors and are protected by applicable intellectual property laws.

This includes, among other things:

program code,
graphics,
design,
logos,
music and sound,
the concrete expression of game mechanics,
level design,
texts,
animations,
characters and other assets included in the Game.

You are granted a limited, personal, non-exclusive, and non-transferrable right to use Puzzle Haven for personal use in accordance with these terms.

You may not copy, distribute, sell, license, or commercially exploit the Game or its content without our permission, except when expressly permitted by law.

12. Liability

Puzzle Haven is provided with the aim of offering a functional and entertaining gaming experience.

We are not responsible for any disruptions or losses resulting from circumstances beyond our reasonable control, such as errors in external platforms, internet connectivity, or third-party services.

We cannot guarantee that the Game is always error-free or that all features are always available.

Nothing in these terms and conditions limits or excludes liability or consumer rights that cannot be limited or waived under applicable law.

13. Changes to These Terms

We may update these Terms of Use as Puzzle Haven evolves or as necessary, for example, due to:

new features,
changes in the Game,
new platform requirements,
technical changes,
changed legal requirements.

The date at the top shows when the terms and conditions were last updated. A new version applies from the effective date indicated in the new version.

If a change is significant, we will notify the user before the change takes effect when required by law. This information may be provided in the Game, on our website, or through the platform on which the Game is distributed.

If applicable law requires explicit consent for a particular change, that change will not take effect for the user until the required consent has been provided.

14. Governing Law and Disputes

These conditions are governed by Swedish law.

If you have a complaint, we kindly ask you to contact us first so that we can try to resolve the issue.

If we cannot reach an agreement, a consumer may have the right to have the dispute resolved by the General Consumer Dispute Resolution Board (ARN) or by a competent court.

Compulsory consumer rights always apply, regardless of what is stated in these terms and conditions.

If you are a consumer and live in another country, the choice of Swedish law does not affect the binding consumer rights that apply in the country where you live.

15. Language Versions

These Terms of Use may be made available in multiple languages.

In the event of any differences or inconsistencies between the Swedish version and a translation, the Swedish version shall prevail.

16. Contact and Company Information

If you have any questions about Puzzle Haven, purchases, or these terms of use, please contact WeNova:

Company: WeNova KB
Company registration number: 969804-6944
Registered office: Sollentuna, Sweden
Email: support@wenovastudio.se
Website: https://wenovastudio.se